Terms of Agreement
When choosing Saving You Services for the required services, and/or by returning the letter of authorization, the customer agrees that they have read, understand, and accepted the following terms and conditions. Please note that "we, us, our, SYS, applies to Saving You Services and/or its associates and "you, they, them, their...applies to the client/customer.
CUSTOMER SERVICE AND TECHNICAL SUPPORT
When a question or concern arises, please call 289-689-3457(Hamilton Local) or 800.315.1190, fax 866.544.8120, or email sg@savingyouservices.ca and all issues will be addressed promptly (within 24 business hours)! In the unlikelihood of technical difficulties after hours, contact can be made in the same manners 24 hours a day. Advise to the technical staff must include the account holder's name, phone number, type of service being used, the complete phone number that is being dialed, and the problem arising. The situation will be looked into promptly and the call, fax, or email will be returned the next business day.
PAYMENT AGREEMENT
Fees/invoices are due on the dates/times provided in the letter of authorization. This means that, unless other payment arrangements have been made, at least 14 business days in advance, pre-authorized payments will be taken as per the agreement. $30.00 fees are charged on all returned/declined payments, no matter what the reason. As all rates are preferred customer rates, 20% higher rates may be charged on past due invoices/fees and all following invoices/fees until the account is brought up to date, in addition to 5%/month late fees. Accounts that become past due with no arrangements to pay may be suspended without notice. A $35.00 fee is charged on all suspended accounts. Changes in payment methods and/or dates must be submitted at least 28 business days prior to the due date and approved by us.
TERMINATING SERVICES AND/OR THIS AGREEMENT
To protect our clients and their low rates, 30 days written notice, by fax 866.544.8120 or email sg@savingyouservices.ca, on or before the first day of any given month is required. This advice must come directly from an authorized contact person. It must include that person's name, the name on the account, the account/phone number, the service(s) that are being terminated, the reason for termination, and the date termination is expected. Failure to advise may result in the repicking, reactivating, and/or the non disconnecting of the service(s) provided and continued billing at the agreement rate(s). Upon termination, all invoices will be due and payable in full as per the agreement. See additional agreement. Your services may be terminated by us without notice if it is felt that we are at risk (i.e. returned payment, past due account, mail return, failure to contact us at our request, etc.). We are not responsible for any/all calls/charges that are/were billed by other companies/carriers at any time.
ADDITIONAL TERMS AND CONDITIONS
In the unlikelihood that rates increase, the agreement rates will not increase until the month following verbal, email, fax, or mail notification by us.
Due to the extremely low rates the following applies: Monthly spending must be no less than $15.00/month to avoid monthly fees. When paper billing is under $15.00 they may not be mailed until all invoices total at least $15.00, however pre-authorized debits will still be taken. Email billing is sent monthly no matter what the billed amount is. In the event that an invoice is not received by the customer at least 5 business days prior to the due date, it is the customer's responsibility to contact us to inquire on the amount of the debit to be taken. We and/or our associates are not liable for any/all bank, credit card, or other charges incurred by the customer(s) due to these and/or all other payments taken unless it is our error. When minimum totals are not being met on all accounts provided, a monthly fee of $4.95 will be applied to all long distance accounts. Where invoices are not mailed until accumulated to the minimum and payments are not made by pre-authorized debit or prepayment, late fees will apply as they are considerably less than the banks' fees and postage you may pay to make these small payments. Too avoid late fees customers may choose to prepay their accounts in $30.00 minimum incraments.
Where toll free (8XX) numbers are concerned, when no other SYS services are provided, a monthly fee of $8.00 will apply to each 8XX number. When other services are provided monthly administration fees of $4.95 - $8.00 (depending on the monthly usage), per 8XX number, will apply. All incoming calls billed to the 8XX numbers are the responsibility of the account holder, without exception.
All accounts must remain active for a period of no less than 3 complete months from activation. Any accounts switched to another carrier prior to this period may be picked back to our service(s) and billed at the agreed upon rates, without notice. After this time period has past, the one month termination agreement above will become valid.
When a balance due, on a terminated account, remains unpaid after the customer has changed to another carrier and no arrangements to pay are made or kept by the account holder, SYS reserves the right to pick the phone number(s) back to their services and suspend calling until the account(s) is/are paid in full (see payment arrangements for additional charges).
Credits on direct dialed calls are only given if the calls were billed to you in error. Account holders are responsible for all calls made from their phone number, or called to their 8XX#'s, with no exceptions, including cellular calls and/or fraudulent use through all types of call services. Credits are not given on any calls to cellular phones. Submission for credits must be made by phone, fax, mail, or email at least 10 business days prior to the due date. As an overseas call that is billed is completed at this end and lost overseas, we must pay for every call billed. Therefore when credits are given for these calls, they are at our discretion and expense. For this reason, all 1 minute call credits will be for a maximum of 3 sequential calls (same number dialed within 2 minutes of each other). If the call has not been connected by this time, it is recommended that you try again later as that country's circuits are busy or down. All 1 minute call credits will be for a maximum of $5.00/invoice/billing, come off of that month's invoice, have no cash value, and will not be given on past due accounts.
Flat rate services that are virtually unlimited in time (1800 minutes/calendar month) may not be used for any means other than voice calling (i.e. multiple faxing, Internet use, 900# calling, etc. are strictly prohibited). A $25/call may be applied for each abuse. Pre-authorized debits are required for these services. No monthly invoice is provided for these services.
We and/or our associates are not responsible for charges billed by other companies at any time, including suspended periods, nor are they responsible for any other loss(es) of any kind at any time. Where you are billed by another carrier, for the same calls as us, it is your responsibility to get credit from the other carrier.
Where there are omissions, interruptions, errors, or defects Saving You Services and/or it's associates facilities/services, our liabilities are limited to a refund of $1.00 or up to the charges billed to and paid by you to us, if any, upon request, proportionate to the length of time the problem existed, provided we are advised immediately, by phone, fax, or email, of the problem (proof may be required). Where code dialing is in place, we and/or our associates are not liable for any errors in dialing which may cause the customer to be billed by another carrier/company, or by/at our long distance rates.
IMPORTANT NOTES: It is the customer's responsibility to notify 911 of any changes to their addresses and/or Local internet line/VOIP services.
Where rates are quoted/mentioned/referred to, they do not include applicable taxes. Rate increases are subject to 5 days notice by us.
When choosing Saving You Services for the required services, and/or by returning the letter of authorization, the customer agrees that they have read, understand, and accepted the following terms and conditions. Please note that "we, us, our, SYS, applies to Saving You Services and/or its associates and "you, they, them, their...applies to the client/customer.
CUSTOMER SERVICE AND TECHNICAL SUPPORT
When a question or concern arises, please call 289-689-3457(Hamilton Local) or 800.315.1190, fax 866.544.8120, or email sg@savingyouservices.ca and all issues will be addressed promptly (within 24 business hours)! In the unlikelihood of technical difficulties after hours, contact can be made in the same manners 24 hours a day. Advise to the technical staff must include the account holder's name, phone number, type of service being used, the complete phone number that is being dialed, and the problem arising. The situation will be looked into promptly and the call, fax, or email will be returned the next business day.
PAYMENT AGREEMENT
Fees/invoices are due on the dates/times provided in the letter of authorization. This means that, unless other payment arrangements have been made, at least 14 business days in advance, pre-authorized payments will be taken as per the agreement. $30.00 fees are charged on all returned/declined payments, no matter what the reason. As all rates are preferred customer rates, 20% higher rates may be charged on past due invoices/fees and all following invoices/fees until the account is brought up to date, in addition to 5%/month late fees. Accounts that become past due with no arrangements to pay may be suspended without notice. A $35.00 fee is charged on all suspended accounts. Changes in payment methods and/or dates must be submitted at least 28 business days prior to the due date and approved by us.
TERMINATING SERVICES AND/OR THIS AGREEMENT
To protect our clients and their low rates, 30 days written notice, by fax 866.544.8120 or email sg@savingyouservices.ca, on or before the first day of any given month is required. This advice must come directly from an authorized contact person. It must include that person's name, the name on the account, the account/phone number, the service(s) that are being terminated, the reason for termination, and the date termination is expected. Failure to advise may result in the repicking, reactivating, and/or the non disconnecting of the service(s) provided and continued billing at the agreement rate(s). Upon termination, all invoices will be due and payable in full as per the agreement. See additional agreement. Your services may be terminated by us without notice if it is felt that we are at risk (i.e. returned payment, past due account, mail return, failure to contact us at our request, etc.). We are not responsible for any/all calls/charges that are/were billed by other companies/carriers at any time.
ADDITIONAL TERMS AND CONDITIONS
In the unlikelihood that rates increase, the agreement rates will not increase until the month following verbal, email, fax, or mail notification by us.
Due to the extremely low rates the following applies: Monthly spending must be no less than $15.00/month to avoid monthly fees. When paper billing is under $15.00 they may not be mailed until all invoices total at least $15.00, however pre-authorized debits will still be taken. Email billing is sent monthly no matter what the billed amount is. In the event that an invoice is not received by the customer at least 5 business days prior to the due date, it is the customer's responsibility to contact us to inquire on the amount of the debit to be taken. We and/or our associates are not liable for any/all bank, credit card, or other charges incurred by the customer(s) due to these and/or all other payments taken unless it is our error. When minimum totals are not being met on all accounts provided, a monthly fee of $4.95 will be applied to all long distance accounts. Where invoices are not mailed until accumulated to the minimum and payments are not made by pre-authorized debit or prepayment, late fees will apply as they are considerably less than the banks' fees and postage you may pay to make these small payments. Too avoid late fees customers may choose to prepay their accounts in $30.00 minimum incraments.
Where toll free (8XX) numbers are concerned, when no other SYS services are provided, a monthly fee of $8.00 will apply to each 8XX number. When other services are provided monthly administration fees of $4.95 - $8.00 (depending on the monthly usage), per 8XX number, will apply. All incoming calls billed to the 8XX numbers are the responsibility of the account holder, without exception.
All accounts must remain active for a period of no less than 3 complete months from activation. Any accounts switched to another carrier prior to this period may be picked back to our service(s) and billed at the agreed upon rates, without notice. After this time period has past, the one month termination agreement above will become valid.
When a balance due, on a terminated account, remains unpaid after the customer has changed to another carrier and no arrangements to pay are made or kept by the account holder, SYS reserves the right to pick the phone number(s) back to their services and suspend calling until the account(s) is/are paid in full (see payment arrangements for additional charges).
Credits on direct dialed calls are only given if the calls were billed to you in error. Account holders are responsible for all calls made from their phone number, or called to their 8XX#'s, with no exceptions, including cellular calls and/or fraudulent use through all types of call services. Credits are not given on any calls to cellular phones. Submission for credits must be made by phone, fax, mail, or email at least 10 business days prior to the due date. As an overseas call that is billed is completed at this end and lost overseas, we must pay for every call billed. Therefore when credits are given for these calls, they are at our discretion and expense. For this reason, all 1 minute call credits will be for a maximum of 3 sequential calls (same number dialed within 2 minutes of each other). If the call has not been connected by this time, it is recommended that you try again later as that country's circuits are busy or down. All 1 minute call credits will be for a maximum of $5.00/invoice/billing, come off of that month's invoice, have no cash value, and will not be given on past due accounts.
Flat rate services that are virtually unlimited in time (1800 minutes/calendar month) may not be used for any means other than voice calling (i.e. multiple faxing, Internet use, 900# calling, etc. are strictly prohibited). A $25/call may be applied for each abuse. Pre-authorized debits are required for these services. No monthly invoice is provided for these services.
We and/or our associates are not responsible for charges billed by other companies at any time, including suspended periods, nor are they responsible for any other loss(es) of any kind at any time. Where you are billed by another carrier, for the same calls as us, it is your responsibility to get credit from the other carrier.
Where there are omissions, interruptions, errors, or defects Saving You Services and/or it's associates facilities/services, our liabilities are limited to a refund of $1.00 or up to the charges billed to and paid by you to us, if any, upon request, proportionate to the length of time the problem existed, provided we are advised immediately, by phone, fax, or email, of the problem (proof may be required). Where code dialing is in place, we and/or our associates are not liable for any errors in dialing which may cause the customer to be billed by another carrier/company, or by/at our long distance rates.
IMPORTANT NOTES: It is the customer's responsibility to notify 911 of any changes to their addresses and/or Local internet line/VOIP services.
Where rates are quoted/mentioned/referred to, they do not include applicable taxes. Rate increases are subject to 5 days notice by us.